frequently asked Questions
Buy products
What do the different states of the products sold correspond to?
New with tag
As upon receipt, the labels are still attached, and/or the item is in its original packaging. The item has never been used and has no flaws.
New without tag
The item is brand new, but does not have the original tags or packaging. The item has never been used and has no flaws.
Very good state
Used or worn a few times, but is impeccable, it may have some small imperfections, which are clearly indicated and mentioned in the advertisements.
Good condition
Used or worn many times, may show signs of wear, which are clearly indicated and mentioned in the advertisements.
Satisfying
Used or worn many times, has defects clearly visible in the photos and mentioned in the description.
Where do the items for sale come from?
Individuals, most of whom bought the product new on the brand's website, wanted to sell their product to empty their cupboards, buy new products... and make people happy!
Some items come directly from Antik Batik (prototypes, demonstration products, ...)
Can I get more information about a product?
Of course ! Our support team will be happy to answer you!
Write to us using the contact form!
We will answer you very quickly
Is the price of the products negotiable?
At this time, the price of the items is not negotiable.
It is set directly by the seller, to whom we suggest a fair price.
What means of payment do you accept?
We accept payment by credit card (Visa & Mastercard)
Can I return the product if it does not suit me (size, color, ...)?
It is currently not possible to return products that you do not like.
However, you have the option of immediately putting the product in question back online so that it in turn finds a new buyer, via the sales form .
If the product has a defect or does not conform to the description, we invite you to contact us.
How can I be sure that I will receive my item?
The vast majority of orders reach their recipient without incident!
If you were to encounter a problem (shipping, delivery, etc.), we invite you to write to us , once the problem has been reported and proven, you will be reimbursed directly to your bank account.
How can I be sure that the product received will conform to its description?
Once your order has been received, you have 72 hours to report any problem (non-compliant item, counterfeit, etc.).
Our teams will analyze your request as soon as possible and proceed with the possible full refund of your order.
Delivery & returns
How long does the seller have to ship my order?
The seller has 5 days to ship your order!
But the vast majority ship it much faster!
Can I cancel my order?
If your order has not been shipped by your seller within 5 days after payment, you can cancel it directly from your personal space!
If you wish to cancel your order for another reason, we invite you to contact us directly
In which countries can I be delivered?
For the moment, we deliver France, Spain, Portugal, Belgium and Luxembourg!
What delivery options do you offer?
Products sent by individuals are delivered to a relay point.
The products shipped by the brand are delivered directly to your home
How much is shipping ?
Delivery costs between €3.99 and €7.99 depending on the number of items, their weight and the delivery method available
The exact amount is calculated during the payment stage!
How to track my order ?
As soon as your order is shipped, you will receive emails at each important stage of your package.
If you do not receive these emails or have a question, write to us
What if my order does not arrive?
It occasionally happens that the order has been delayed... or has been lost along the way.
In this case, we invite you to contact our support teams who carefully analyze each situation.
Can I return my order?
It is currently not possible to return products that you do not like.
However, you have the option of immediately putting the product in question back online so that it in turn finds a new buyer, via the sales form .
If the product has a defect or does not conform to the description, we invite you to contact us.
Sell my items
Why sell here rather than elsewhere?
3 good reasons to sell your items directly on the second-hand site of your favorite brands:
1. Your ads make you want to!
We add the original photos and descriptions, the size guide, ...
2. You can earn more!
Opt for a brand voucher and earn 120% of the amount of the sale you have just made
3. You encourage the brand... and it rewards you!
Encourage the brand to offer second-hand!
It may well have some surprises in store for you!
How much can I get by selling an item?
When you make a sale on the platform, you get a voucher for 120% of the value of the sale to spend on the Antik batik site (ex. €60 voucher for a sale of €50).
You can also obtain a transfer of 85% of the amount of your sale, to which is added a voucher of €20 to be spent on the Antik Batik site.
How long is the voucher valid?
The voucher is valid for 12 months in the Antik Batik new store.
It can be used several times and several vouchers can be combined on the same order.
How do I sell my items?
We invite you to visit our I sell page: everything is explained there!
And if you still have questions, our support teams are always on hand to help.
I will not be able to ship my items for some time (holidays, etc.), what should I do?
This is an excellent question, which will prevent you from degrading your order cancellation rate!
You have the option of deactivating your current ads, directly from your personal space!
Remember to put them back online when you return!
Can I donate my items that are not selling?
We do not offer this service yet!
However, we can only encourage you in this process and invite you to consult the drop-off points closest to your home on the internet!
Can I send my products to you for you to manage the sale directly?
We do not offer this service at the moment but we have this need in mind!
How do I use my gift card?
To use your gift card :
1. Go to the Antik Batik website
2. Select the products of your choice and add them to your basket
3. Then enter your gift card code in the ‘Discount code’ box before confirming your order.
Other questions
What if I can't access my account?
In most cases, a password reset process should solve the problem!
If this does not work, write to us and we will be happy to answer you.
I have a question, a remark. Can I contact you?
Sure ! Our support team is at your disposal to help you!
Write via the contact form!
We will answer you very quickly
Who is Nopli?
You have the eye!
Nopli is our second-hand partner.
To find out more, we invite you to consult the dedicated page .
How can I return to the original store?
To return to the first-hand site, simply click on the "back to" button in the top menu.
Do I have to clean my products upon receipt?
As with new items, we invite you to always clean the products received before using them!